Support & FAQ
IT emergency hotline
For emergencies outside of opening hours, please send an SMS to +41 79 807 07 79 (no calls possible). At weekends, the response time is max. 3 hours.
The following issues are considered emergencies:
no login possible, or email system, Crossnet, Crossbox, telephone unavailable
User questions are not answered by the emergency hotline. Below you will find instructions so that you can solve your issue yourself.
The links for Citrix and Mail are not working?
Mail OWA internal (from SRC network): https://webmail.redcross.ch/owa/ Opens a new window
External OWA mail (SRC branch office or from home): https://owa.redcross.ch/Opens a new window
Citrix internal (from SRK network): Citrix Gateway Opens a new window
Citrix external (SRC branch office or from home): Citrix GatewayOpens a new window
Link for MFA BypassOpens a new window (internal - from SRC network) and MFA BypassOpens a new window (external - SRC branch office or from home). Use only after consultation with the IT-SRK Service Desk.